Previously Published to Benzinga Money. You’ve heard of Silicon Valley, but how about Silicon Slopes? This popular skiing destination near Provo, Utah, is a hotbed of entrepreneurial activity. Roughly 10% of Provo’s employees work in the tech industry. Read also: BEST ACCELERATORS IN SILICON VALLEY, RANKED Looking to get in on the action? Use Benzinga’s list of the best tech startups in Provo to learn more. The Top Tech Startups in Provo, Utah Our editorial board […]
Could Phishing Expeditions Stop Cold with Deeper Insight?
PREVIOUSLY PUBLISHED TO TMC NET SECURITY Easy Solutions, a fraud protection company, recently did some research into phishing attacks against a Top 25 US Bank during a three-month period. From September of 2015 until December, it seems these “phishermen” were quite busy. What’s most alarming is that these attacks were done during a season that leaves us most vulnerable to attack and where many of us won’t even realize that have been a victim until […]
Axway Acquires Appcelerator, Both Entities Continue to Expand Enterprise Potential
Previously Published to TMC Net’s Communications Developer Zone Two entities came together in the name of enterprise business and accessibility, as Axway, driver of business critical interactions for enterprise business, acquires Appcelerator. Known for a platform utilized in mobile app development amongst customers such as T-Mobile, PayPal and GameStop, the acquisition of Appcelerator means a totally new direction for Axway, as it expands B2B service incentives for new and existing clientele. Appcelerator brings Axway competitive […]
Vidyo, Inc. Teams up with Genesys AppFoundry for Interactive Video Service Experience
Previously Published to TMC Net’s Omni-Channel Experience Vidyo recently announced that its patented video conferencing technology will become part of a new marketplace, Genesys AppFoundry, which is poised to provide brands with innovative customer experience solutions. This partnership will allow businesses to enter face-to-face conversation with Genesys contact center agents, providing live human interaction to the customer service experience. “Today, 75 percent of customer journeys start on mobile, web or social and this trend is […]
For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]