Business, Technology, TMC Net Contributions

China Mobile Adopting NFV Solutions to Improve Telecommunications Structure

January 27, 2016 No Comments

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Previously Published to TMC Net’s NFVZone China Mobile is migrating systems into smarter and more agile networks. To do this, they are adopting the ZTE Corporation’s Network Function Virtualization (NFV), as their means in optimizing networks to allow for faster speeds and better connectivity to user devices. Through this adoption, China Mobile will find that systems are easier to manage. A provider in a country with the highest world population, this seems to be a […]

Business, Technology, TMC Net Contributions

Time for an SaaS Update?

January 14, 2016 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S CUSTOMER SUPPORT SOFTWARE It’s no secret – and definitely nothing new – a good help desk is necessary in allowing the corporate world to flourish, one business professional at a time. At smaller companies, Help Desk Support and IT may, in fact, be the same department. But, at larger firms, they are as much the same as night and day. Help Desks are responsible for serving their own internal clientele in […]

Business, Technology, TMC Net Contributions

LiveOps Cloud Platform Acquired by Global Investment Firm

December 7, 2015 No Comments

Previously Published to TMC Net’s Cloud Contact Center Global investment firm Marlin Equity Partners has announced it has acquired the LiveOps Cloud Platform. With over $3 billion in managed capital, the firm can now focus on the future of the cloud contact center and customer service solution, adopted by more than 400 companies around the world. Existing investor Presidio Partners was also part of this acquisition, which will allow LiveOps (News – Alert) CEO Vasili Triant […]

Business, Technology, TMC Net Contributions

For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

November 23, 2015 No Comments

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]

Business, Technology, TMC Net Contributions

GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue

November 19, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK […]