New York City Will Be America’s First Smart City

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PREVIOUSLY PUBLISHED TO TMCNET’S NEXT GENERATION COMMUNICATIONS As smart and responsive cities continue to expand across the globe, LinkNYC has emerged as one of the most innovative moves yet in evolving the New York Metro Area. As the company begins to roll out free gigabit Wi-Fi across the city, we are enamored with everything that comes with it. A city full of Millennials and the need to accommodate outdoor charging ports, LinkNYC has stepped it up a notch, as they knock out over 7500 payphones around the five-city borough and install multiple technology kiosks in their place. Connected by superfast […]

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HP Aruba Empowers Smart Venues

iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous

Previously Published to TMC Net’s IoT Evolution Provider of next-generation enterprise networking solutions, Hewlett Packard’s enterprise company, Aruba, delivers IT solutions meant to empower organizations. Serving the now generation of mobile-savvy users by creating cloud-based business apps for “every aspect of their work and personal lives.” Aruba recently announced the “next wave” of the Aruba Mobile Engagement solution. Aruba also announced the inception of the a new app developer partnership program, “encouraging innovation at the pace of mobility.” Designed for integration with multi-vendor Wi-Fi networks and beacon analytics, location-based mobile solutions will be providing organizations with a deeper understanding of […]

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A Connected Experience Capitalizes on the Power of Wi-Fi

iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous

PREVIOUSLY PUBLISHED TO TMC NET’S IOT EVOLUTION A connected experience platform, Aerohive Networks’ new suite of enterprise technologies has been released that is designed to enable businesses to, according to Yahoo! Finance, “unlock the future potential of Wi-Fi” through its cloud networking architecture. “The intersection of mobility and cloud networking gives every organization the chance to transform how they serve their customers,” said David Greene, SVP and CMO, Aerohive Networks.   “Our Connected Experience platform and next generation of cloud networking enables businesses to build on the foundation of their Wi-Fi infrastructure to improve customer engagement, create new business insights […]

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Wearables for Good Improves the Lives of Children

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PREVIOUSLY PUBLISHED TO TMC NET’S WEARABLE TECH Child-friendly “Wearables for Good” is what UNICEF, ARM  and frog are calling both Khushi Baby and SoaPen, winners of the 2015 Wearables for Good Challenge. Each team, led by joint collaborative Indian-US teams, will have their designs come to life through manufacture, mentorship and a $15,000 prize. Earlier this month, winners were named for the May 2015 launch of The Wearables for Good competition. Sparked by the release of the UNICEF Kid Power Band, three superpowers in technology have teamed up to continue creating wearables for children. The world’s first WEARABLES-FOR-GOOD presents a […]

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For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call […]

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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

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ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company.  This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every […]

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Mobile Technologies Facilitate Evolved Call Center Experiences

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PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. […]

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Competitive Analytics Can Save Your Company’s Assets

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, who is most likely to understand the need at hand, also creates efficiency and resolves the issue most effectively. In the case of a sales […]

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