PREVIOUSLY PUBLISHED ON TMCNET’S NFV ESSENTIALS SITE Open source projects have always been in demand, but they have become even more so since our top technologies have allowed for more integration, as opposed to previous “as is” programming. That said, we are seeing one of the biggest growths for open source software development in the area of Networking. Here, network functions virtualization (NFV) is allowing networking to be transformed and is being impacted by open […]
How Millennials are Shifting the Cloud Contact Center in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD CONTACT CENTER According to Datamark, there are six contact center trends to watch this year. In case you didn’t get the memo, 2016 is already here; and the future of our cloud contact centers will to be reshaped by our millennial generation. These young, social savvy professionals are hungry for innovation, full of passion and really hate to be tied down. They were born with a silver keyboard glued at […]