Vidyo, Inc. Teams up with Genesys AppFoundry for Interactive Video Service Experience

Omni Channel Experience, Omni Channel Marketing, Cross-Platform Delivery, Mobile, Web, IoT, Audio, Visual,

Previously Published to TMC Net’s Omni-Channel Experience Vidyo recently announced that its patented video conferencing technology will become part of a new marketplace, Genesys AppFoundry, which is poised to provide brands with innovative customer experience solutions. This partnership will allow businesses to enter face-to-face conversation with Genesys contact center agents, providing live human interaction to the customer service experience. “Today, 75 percent of customer journeys start on mobile, web or social and this trend is […]

Continue Reading