Previously Published on News Break Whether running a tight ship or planning for a post-pandemic wedding of the century, couples are, for the most part, always coming up with new ways to manage their money. Despite an imminent fear of catching the coronavirus, a record number of professionals have become hyper-focused on advancing their careers — some on the brink of unemployment while others are possibly even losing their businesses due to shutdown and quarantine. […]
2015 Report Reaffirms Contact Center Business Model
PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015,” Business 2 Community highlighted important points that can also be found in this Sanderson’s Retail […]