Striata’s New SDR Enforces Privacy in Cloud-Based Systems

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Previously published to TMC Net’s Cloud Computing Magazine For those migrating to cloud-based systems, there has been slight hesitation where security is concerned. Within reason, there are many companies that are more precautious when moving proprietary and confidential information to a “free for all” type of platform. Then, there are those that realize cloud-systems may actually be more secure than their own in-house servers, and enjoy the benefits of monitoring and lockout. Likewise, there are those that refuse to become part of the shift, out of fear of data loss and hijacked information. Striata – a company dedicated to Customer Communications Management software and document security technologies – launched an innovative Secure Document Repository (SDR) Solution. This solution brings enterprises, both large and medium, six layers of protection, bringing enhanced data protection. What’s better is that this solution not only keeps data secure within the cloud, but it also protects data once it leaves the cloud. With a new strategy in enforcing privacy within the cloud system, this SDR focuses directly on data breaches that plague the global community to ensure safe defense in daily operations, especially for those who regularly access or work within the cloud.   For many companies, […]

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Mitel Seeks to Enhance Mobile Productivity

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PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC WORLD Aimed to meet the growing requirements of a mobile-first world, Mitel has revealed new mobile solutions for real time communications. The new Mitel Mobile Cloud Suite is empowering stronger communication and more productive collaboration amongst enterprise businesses, project teams and small firms. In fact, the suite allows Tier-2 and Tier-3 mobile carriers to provide more effective, rapid and cost-efficient hosting to VoLTE, ViLTE and VoWiFi technologies, in addition to advanced messaging services. The Multi-ID, for example, allows users to easily attach all contact numbers and means of communication to be streamlined into a single device. Users are able to open a native application on any mobile device to make calls, listen to voicemail, send and receive text messages. Evolving to meet the ongoing needs of today’s Executive and Project Lead, Mitel has established the Embedded Communications solution, the first product to emerge from the Mitel Accelerator, allowing businesses to integrate voice, video and messaging directly into mobile business SaaS applications. This streamlines mobile communications by allowing team members to stay in one app, as opposed to many, while communicating and collaborating in real-time without delaying, missing or overlooking very important details. The Embedded […]

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China Mobile Adopting NFV Solutions to Improve Telecommunications Structure

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Previously Published to TMC Net’s NFVZone China Mobile is migrating systems into smarter and more agile networks. To do this, they are adopting the ZTE Corporation’s Network Function Virtualization (NFV), as their means in optimizing networks to allow for faster speeds and better connectivity to user devices. Through this adoption, China Mobile will find that systems are easier to manage. A provider in a country with the highest world population, this seems to be a great move towards innovation and improved performance, where networks could easily become congested.  This shift will be essential in ensuring high performance abilities during the workday rush.In addition to the network solutions being made available to China Mobile, ZTE is implementing smaller, more manageable stations to ensure connectivity and decongestion throughout the virtualized network. With such high populations, these small substations would be considered checkpoints to verify functionality. “ZTE is committed to work with China Mobile to accelerate the deployment of integrated small base stations and build the highest-performance TD-LTE networks,” said Bai Yanmin, Vice President of ZTE. “ZTE’s products can enable operators to shorten response times to network malfunction, and make it faster to deploy new services for users.” An NFV-based Gateway solution contributes […]

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Time for an SaaS Update?

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PREVIOUSLY PUBLISHED TO TMCNET’S CUSTOMER SUPPORT SOFTWARE It’s no secret – and definitely nothing new – a good help desk is necessary in allowing the corporate world to flourish, one business professional at a time. At smaller companies, Help Desk Support and IT may, in fact, be the same department. But, at larger firms, they are as much the same as night and day. Help Desks are responsible for serving their own internal clientele in the best way possible. They also may serve as the company’s Tech Support department for external customers with incoming concerns with a company’s product lines, services or website functionality. They are often the first point of contact with tech concerns – and many times the only point of contact. Susan J. Campbell recently discussed how your days are numbered if your differentiation isn’t based on quality service. No matter which audience you’re serving, if you are the first point of contact or the last – your focus better be on quality and maximized performance. But, how can you do this when your desk isn’t organized and files are thrown all over the place? How can you do this when your own team isn’t on the […]

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LiveOps Cloud Platform Acquired by Global Investment Firm

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Previously Published to TMC Net’s Cloud Contact Center Global investment firm Marlin Equity Partners has announced it has acquired the LiveOps Cloud Platform. With over $3 billion in managed capital, the firm can now focus on the future of the cloud contact center and customer service solution, adopted by more than 400 companies around the world. Existing investor Presidio Partners was also part of this acquisition, which will allow LiveOps (News – Alert) CEO Vasili Triant to remain at the head of the LiveOps Cloud Partner. The market for cloud-based contact centers is expected to reach over $14.7B by 2020 with LiveOps holding a large portion of this market space. LiveOps will continue to be an independent entity, but it will be working to advance the potential of this platform through strategic initiatives in development and innovation. LiveOps Agent Services, as led by General Manager of Agent Services Greg Hanover, was not part of this acquisition but will remain a key customer of the LiveOps Cloud Platform. This is an important point to clarify. “LiveOps Cloud Platform is a true cloud solution that is utilized by hundreds of brands worldwide,” noted Ryan Wald, a Partner at Marlin. “We believe the platform […]

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For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community members over and over again were harrowing stories about 911, long wait times, disconnections and situations in which the phone calls just went unanswered,” expressed Jason Williams, Council President. He continues, “Right now, there’s not enough of them. We have only one supervisor per shift, which means that if that person calls in sick, there are no supervisors. So, we must devote resources to this area, so we can attract qualified 911 operators.” Not only would funding increase how many dispatchers would be on duty at once, but it would also […]

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GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue

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PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK and will mark the third acquisition for the company in a strategy to grow cloud-based communications services. GAWK grew interested in Connexum’s position within the VoIP sector, which spurred this acquistion. This merger will ripple current revenue streams by three times its current income and allow GAWK to continue growth and innovation, providing infrastructure as a service. “This merger amplifies the existing business model of both GAWK and Connexum, making the continuing operation a leader in cloud-based call center services,” Kris Droge, CTO of Connexum, commented. GAWK has been most known for its cloud-based services, but the company seeks to innovate current technology platforms and establish a national chain of data centers and to expand its international presence over time. With a presence already in […]

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Blue Jeans Network Leverages Feedback from Influential Client Base

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PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC SOLUTIONS With a mission to “make video communications as easy and pervasive as audio communications are,” Blue Jeans Network continues its journey in “enabling more effective collaboration at work, at home and on the road” through its most recent release of Blue Jeans 3.0. Blue Jeans Networks plans to deliver superior customer experiences, across platforms by streamlining interface integrations, which include Slack, WebRTC Support and Canvas. The goal here is to enrich real-time video experiences for the modern employee. The Blue Jeans Network has estimated an annual consumption of over a billion minutes of face-to-face interaction through their server. It is interesting to note that Blue Jeans Network has only about 5,000 clients around the globe. This means that 5,000 people love the product and are influential in the growth and demand for Blue Jeans Network. According to the company, this was actually “the driving force behind the scope and nature of this release.” While the enterprise has only about 5,000 clients, they service over 25 million consumers a year through the Blue Jeans video conferencing service and live events platform.  “As we grow and penetrate new lines of business, we want to ensure […]

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Outsourcing the Right Way: An 8-Step Program Ahead

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped to handle large workloads. “1. Have a good sense of what you need, or want, before you start interviewing contact centers.” The first step in choosing the right call center agency is defining what you are looking for in a service provider. If the outsourcing agency isn’t fulfilling an exact need, you’re misusing budgets. Don’t hire a call center that doesn’t provide e-mail correspondence and virtual sales if a majority of your customers connect through the Web. If you need service after business hours, why are you sacrificing peak sales hours? “2. Get references and speak with other clients.” Once you find a call center that serves your direct needs, be sure to do a background check. You may need to ask for references, or […]

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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

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ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company.  This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity through it 2014 acquisitions, starting with Contractive. Optimizing business communications, Contractive became more efficient with the addition of Whaleback, as ThinkingPhones made a second acquisition to provide managed cloud-based services for small and medium-sized businesses (SMBs). Together, they built a suite of analytics-driven solutions that embrace real-time collaboration. The combined company has respectively won industry recognition with ThinkingPhones winning awards for its “Leadership” and “Vision,” while being named a Frost & Sullivan (News – Alert) UCaaS “Company of the Year.” Fuze, for its part adds HD-quality and video conferencing options for […]

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