New York City Will Be America’s First Smart City

Next Generation Communications, IP Transformation, Advanced Broadband Networks, Digital Lifestyles, Eco-Sustainable Telco Solutions, Dynamic Enterprise, Service Delivery Environment, Advanced Broadband Networks, End to End Transformation, Advanced Business Models, Business Transformation, Services Transformation, Service Delivery Platform, Killer Telco Environment and Managed Telco Services, Next Generation Communications, IP Transformation, Advanced Broadband Networks, Digital Lifestyles, Eco-Sustainable Telco Solutions, Dynamic Enterprise, Service Delivery Environment, Advanced Broadband Networks, End to End Transformation, Advanced Business Models, Business Transformation, Services Transformation, Service Delivery Platform, Killer Telco Environment and Managed Telco Services

PREVIOUSLY PUBLISHED TO TMCNET’S NEXT GENERATION COMMUNICATIONS As smart and responsive cities continue to expand across the globe, LinkNYC has emerged as one of the most innovative moves yet in evolving the New York Metro Area. As the company begins to roll out free gigabit Wi-Fi across the city, we are enamored with everything that comes with it. A city full of Millennials and the need to accommodate outdoor charging ports, LinkNYC has stepped it up a notch, as they knock out over 7500 payphones around the five-city borough and install multiple technology kiosks in their place. Connected by superfast citywide Wi-Fi, these “Links” serve as information stations, communication platforms and even city directories. Paid (News – Alert) for by advertising, Links are powered by highly effective OOH advertising networks and will be sustained on revenue alone. What is said to be a “rich, context aware platform,” all Links will feature digital signage on 55” HD displays and will bring the city over half a billion a year in revenue. These totems, as ZDNet has labeled them, will not be a burden to tax payers, as funding will be generated from partners, supporters and advertisers directly. Sponsored by The City of […]

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HP Aruba Empowers Smart Venues

iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous

Previously Published to TMC Net’s IoT Evolution Provider of next-generation enterprise networking solutions, Hewlett Packard’s enterprise company, Aruba, delivers IT solutions meant to empower organizations. Serving the now generation of mobile-savvy users by creating cloud-based business apps for “every aspect of their work and personal lives.” Aruba recently announced the “next wave” of the Aruba Mobile Engagement solution. Aruba also announced the inception of the a new app developer partnership program, “encouraging innovation at the pace of mobility.” Designed for integration with multi-vendor Wi-Fi networks and beacon analytics, location-based mobile solutions will be providing organizations with a deeper understanding of their internal users, whether an employee or a customer, allowing them to better engage with specific more effectively. In-venue, locational triggers will allow businesses to directly interact with the consumer base, enhancing customer experiences through brand engagement strategies. This will impact vendor potential and expand opportunities for revenue growth. Accelerating innovation in location-based mobile technologies, Aruba has also partnered with promising vendors, who have been creating amazing new features and applications for integration within the “Meridian Mobile App Platform” for developers. This, powered by Aruba Beacons and Aruba Mobile Engagement, has also led to the satisfaction of an existing customer […]

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A Connected Experience Capitalizes on the Power of Wi-Fi

iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous

PREVIOUSLY PUBLISHED TO TMC NET’S IOT EVOLUTION A connected experience platform, Aerohive Networks’ new suite of enterprise technologies has been released that is designed to enable businesses to, according to Yahoo! Finance, “unlock the future potential of Wi-Fi” through its cloud networking architecture. “The intersection of mobility and cloud networking gives every organization the chance to transform how they serve their customers,” said David Greene, SVP and CMO, Aerohive Networks.   “Our Connected Experience platform and next generation of cloud networking enables businesses to build on the foundation of their Wi-Fi infrastructure to improve customer engagement, create new business insights and drive growth,” said Greene. They are doing this through integrated APIs that will allow developers to scale and resolve issues of privilege through BYOD challenges, arising when guests and employees connect personal devices through enterprise servers. As enterprises adopt the ideology that mobile technologies can transform personalized delivery of information to internal teams and customers, they are finding that the connected experience can promote collaboration and engagement that will shift effectiveness of communication and growth. Addressing these points head-on, Aerohive’s cloud networking solution takes advantage of Wi-Fi to empower customers, keeping them connected to updated information, proprietary applications and […]

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Wearables for Good Improves the Lives of Children

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PREVIOUSLY PUBLISHED TO TMC NET’S WEARABLE TECH Child-friendly “Wearables for Good” is what UNICEF, ARM  and frog are calling both Khushi Baby and SoaPen, winners of the 2015 Wearables for Good Challenge. Each team, led by joint collaborative Indian-US teams, will have their designs come to life through manufacture, mentorship and a $15,000 prize. Earlier this month, winners were named for the May 2015 launch of The Wearables for Good competition. Sparked by the release of the UNICEF Kid Power Band, three superpowers in technology have teamed up to continue creating wearables for children. The world’s first WEARABLES-FOR-GOOD presents a mission to keep children active through adventure and physical activity, as they collect points to unlock therapeutic food packets to be delivered to severely malnourished children around the world. Adoption of this technology has inspired a trend in wearable innovation. A challenge that quickly drew over 2,000 registrants from over 65 countries around the world is now considered one of the “World’s most inclusive technology and designs challenges,” focusing on wearables and what they can do to make our planet a better place. Enter Khushi Baby, a wearable necklace that stores immunization records for the last two years of a […]

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For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community members over and over again were harrowing stories about 911, long wait times, disconnections and situations in which the phone calls just went unanswered,” expressed Jason Williams, Council President. He continues, “Right now, there’s not enough of them. We have only one supervisor per shift, which means that if that person calls in sick, there are no supervisors. So, we must devote resources to this area, so we can attract qualified 911 operators.” Not only would funding increase how many dispatchers would be on duty at once, but it would also […]

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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

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ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company.  This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity through it 2014 acquisitions, starting with Contractive. Optimizing business communications, Contractive became more efficient with the addition of Whaleback, as ThinkingPhones made a second acquisition to provide managed cloud-based services for small and medium-sized businesses (SMBs). Together, they built a suite of analytics-driven solutions that embrace real-time collaboration. The combined company has respectively won industry recognition with ThinkingPhones winning awards for its “Leadership” and “Vision,” while being named a Frost & Sullivan (News – Alert) UCaaS “Company of the Year.” Fuze, for its part adds HD-quality and video conferencing options for […]

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Mobile Technologies Facilitate Evolved Call Center Experiences

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PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very personal to everyone accessing sensitive data through their devices. Financial institutions are literally cashing in on this fact. Hence, the increasing need for call center banking to put options into the hands of mobile users worldwide. Early adopters have gotten it right. Suntrust Bank was one of the earliest institutions to allow their patrons mobile banking for checking deposits. Scanning a check allowed users to visit a virtual bank. Shortly after, more popular banking institutions followed suit. Now, banking institutions are shifting gears into the mobile customer service experience. Text, […]

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Competitive Analytics Can Save Your Company’s Assets

TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,

PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, who is most likely to understand the need at hand, also creates efficiency and resolves the issue most effectively. In the case of a sales agent, the call may be routed to those who are most likely to upsell a product or service to each individual customer. As marketers use data analytics to streamline and simplify marketing initiatives, call centers can duplicate similar structure using real time data and applying the most effective plan of action in optimizing operations. This can improve productivity and help an organization to maximize sales and service quota. Daily and weekly sales goals may be continuously exceeded through the ability to understand and apply detailed analytics data to each call session. Many call centers are instituting knowledge bases into their […]

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