It’s 2016, and We Still Lack Preference for Virtual Meetings. Here’s Why.

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

PREVIOUSLY PUBLISHED TO TMC NET’S REAL TIME COMMUNICATIONS With the mobile workforce revolutionizing businesses, both small and large, it’s becoming more conventional to meet our clients and business partners for a quick chat over the wire. While it’s pretty cool to think back to where we were just ten years ago, we’re still not as far as we would think. In fact, GFK, a firm dedicated to market research in Technology, reveals that only a quarter of U.S. consumers are regularly engaging in digital interaction and consider it just as good as being face-to-face. Overseas consumers reflect similar sentiments. Globally, women are more apt to welcoming virtual interactions than men. In the United States, it’s the men, who more strongly agree with the fact that meeting face to face is “just as good.” While it is true that nothing compares to human interaction, one can argue that with collaborative tools, productivity is actually maximized through evolved technologies and real-time communications. One could also argue that corporate dollars are being saved, where they previously splurged on luxurious business trips, both cross-country and cross continental. Not so surprisingly, only 20-30 percent of all consumers completely disagree. This leaves a majority of overall […]

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Real-Time Messaging: To Be or Not to Be Productive

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

PREVIOUSLY PUBLISHED TO WEBRTC’S REAL TIME COMMUNICATIONS BetterCloud, a blog community that periodically releases research data related to the Tech World, recently released findings of a survey covering the trends for cloud-related activity within the Enterprise realm. More than 1600 total IT professionals and end-users participated in the poll. Of those surveyed, 76 percent of them came from small-to-medium sized businesses with 14 percent from large-sized organizations. Everyone else fell between the gaps. With such a gap in participants, it’s very interesting to see the correlation between both groups of adoption and the common denominators that fall in between them. This survey focused on the data related to utilization of real time messaging, distractions and the overall organizational impact of real time communications. The end-goal was to help businesses make more intelligent decisions when it comes to choosing better business technologies. With little need for additional phone services, most small-to-medium sized businesses choose not to increase investments for phone systems, as they are considered unnecessary to the organization. Yet, 57 percent of all groups surveyed use two or more real-time messaging applications for both internal and external communications. Some organizations are using as many as five messaging services at a […]

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ShoreTel Expands Globalization Growth Through HYBRID System and Voxbone Partnership

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

PREVIOUSLY PUBLISHED TO TMCNET’S UNIFIED COMMUNICATIONS ShoreTel, provider of unified communications solutions and phone systems, has decided to partner with Voxbone in extending the reach of its Cloud PBX Service. Voxbone is a global provider of virtual local and business-centric telephone numbers, serving both individual and enterprise consumers. Impacting global expansion strategies, ShoreTel’s partnership with Voxbone will enhance enterprise operations, by allowing clients to be reached by customers outside of their current territories and markets.   ShoreTel recently launched the Connect CLOUD, providing fully hosted management to benefit collaboration and unified communications experiences. This not only establishes a centralized universe for companies working across continents, but it also allows them to receive direct inward dialing (DID) extensions that facilitate global demand through a carrier-grade network. Voxbone, an industry choice for many, has partnerships with national carriers all over the world, providing service possibilities to the end-customer.  They not only assign traditional geographic-based numbers, but they also provide regional 800 numbers and the ability to receive text via virtual mobile numbers. This is extremely important for organizations that are switching from strict call center models to contact call centers in keeping with modern progression. This move also facilitates customer contact through multiple […]

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Empire Access Ditches Legacy Systems, Implements GENBAND

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

PREVIOUSLY PUBLISHED TO TMC NET’S REAL TIME COMMUNICATIONS GENBAND, provider of real-time communications solutions, recently announced the release of a Network Transformation solution through Empire Access, a state-of-the-art provider of fiber optics. The Network Transformation tool, a software-based solution, has implemented the GENBAND C15 Call Controller in maximizing and upgrading Empire’s communications systems, taking them into the new generation of telecommunications capabilities. The C15 Call Controller has made a name for itself in the past, supporting a variety of standard protocols, interfaces and features that enable both IP and legacy servicing for its Class 5 predecessor that have allowed for better clarity, innovative video calling and call logging abilities and even mobility. With the implemented Network Transformation rollout, Empire Access now finds itself with better network efficiencies and the ability to offer clientele advanced communications servicing. The addition of the C14 Call Controller allows the Network Transformation solution to consolidate network infrastructures and enhance all previous IP-based technologies. Empire Access would now be able to facilitate applications servers, webRTC, wireless access gateways, intelligent messaging and session routing. They will now be able to engage virtualizing networking functions and implement cloud-based “as a Service” options. We all know the power of […]

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A Connected Experience Capitalizes on the Power of Wi-Fi

iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous

PREVIOUSLY PUBLISHED TO TMC NET’S IOT EVOLUTION A connected experience platform, Aerohive Networks’ new suite of enterprise technologies has been released that is designed to enable businesses to, according to Yahoo! Finance, “unlock the future potential of Wi-Fi” through its cloud networking architecture. “The intersection of mobility and cloud networking gives every organization the chance to transform how they serve their customers,” said David Greene, SVP and CMO, Aerohive Networks.   “Our Connected Experience platform and next generation of cloud networking enables businesses to build on the foundation of their Wi-Fi infrastructure to improve customer engagement, create new business insights and drive growth,” said Greene. They are doing this through integrated APIs that will allow developers to scale and resolve issues of privilege through BYOD challenges, arising when guests and employees connect personal devices through enterprise servers. As enterprises adopt the ideology that mobile technologies can transform personalized delivery of information to internal teams and customers, they are finding that the connected experience can promote collaboration and engagement that will shift effectiveness of communication and growth. Addressing these points head-on, Aerohive’s cloud networking solution takes advantage of Wi-Fi to empower customers, keeping them connected to updated information, proprietary applications and […]

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All Cycles Lead to Unified Customer Service, Enhanced by Automation

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

PREVIOUSLY PUBLISHED TO TMC NET’S REAL-TIME COMMUNICATIONS Survata Research Partners recently carried out a survey on behalf of FollowAnalytics and Gigaom Research on mobile app utilization by enterprise users. A focus group of 450 mobile marketers was surveyed on their mobile activity and the results of mobile marketing in 2015. To better understand the priorities and needs of marketers across some of the world’s most leading brands, the survey sought to find the root of potential issues, as brands adopt “mobile-first and omnichannel” business practices. The goal of this survey was to find new ways to “improve the customer experience, while creating long- term customer value and loyalty,“ elements that build for long-term success of a brand and influence word of mouth initiatives set forth by marketers, over time.  The study noted that a “majority of marketers say connected CRM-driven mobile apps are extremely important to developing rich, omnichannel customer journeys.” In fact, the collected data has led FollowAnalytics to recommend that brands seeking a return on mobile investment should adopt mobile app strategies, while targeting that exact customer value, utilizing an ominichannel approach to instill personalization and customer interactivity — allowing them to utilize personal data across platforms and […]

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Virtual Reality from Google: Headed to a K-12 Near You

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

PREVIOUSLY PUBLISHED ON TMC NET’S REAL-TIME COMMUNICATIONS Google has partnered with Subaru to bring fifteen major cities a new, exciting and highly engaging technology to assist within the learning environment. Teachers will receive tablets for themselves and ASUS smartphones for students that will be converted into virtual reality devices via Google Cardboard, similar to nostalgic Mattel Viewmasters. Devices will be synched through a central router, which will also be included in the Google Expedition kit for future adoption. Google Expedition enables virtual field trips throughout internationally recognized locations around the world. A rapidly growing program to influence the core of our future consumers by immersing them in virtual reality technology, teachers will be educating young minds through over 100 various virtual journeys, while Google works quickly in establishing this technology into the public educational system. In addition to an already established Google Classroom learning space, Google works to shape our future generation of leaders in making the world a better place to live. According to Mobile Commerce Press, “Google did not immediately identify exactly how many schools would be receiving the virtual reality kits” but in upcoming months, twelve major cities in the United States will be the first of […]

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Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile

Call Accounting, Telecom Cost Management, Telecommunications, ISI, Call Recording, Content Management, Mobile, Connected Devices, Unified Communications,

PREVIOUSLY PUBLISHED TO TMC NET’S CALL RECORDING As BlackBerry continues fulfilling pre-sales of a November 6 release of BlackBerry Priv, CrackBerry, the survivors’ guide to everything Blackberry, fills us in on BlackBerry’s SecuSUITE for Enterprise app. This app will be available later this week for BlackBerry 10, Android and iOS. This app is structured to allow VoIP technology to conduct secure, untapped conversations across the globe. This security is set at the maximum security level. BlackBerry, still considered a leader in the Enterprise and business ecosystem, is moving just one step further in reviving a brand so harshly abused during the rise of iPhone and Android devices. In its plan for resurgence, BlackBerry continues its mission of making businesses more secure through the power of technology. The new SecuSUITE will only work over Wi-Fi connections to avoid compromise. This app will also be able to deliver encrypted, 128-bit text messages of any size and length through the AES-standard. In fact, when the recipient is unavailable, the message will be stored until that receiver can access the message via his or her registered smartphone device only. BlackBerry’s secure telecommunications platform will come with a low monthly fee, but many will choose […]

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2015 Report Reaffirms Contact Center Business Model

TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015,” Business 2 Community highlighted important points that can also be found in this Sanderson’s Retail Insights 2015. They remind us that, to remain competitive in today’s market, we have to must the customer experience memorable.  This also may mean evolving our business for accommodation. In fact, Business 2 Community suggests bringing Online platforms to the actual store environment. According to the Sanderson Retail Insights Survey, “Nearly two-thirds of retailers believe that selling Online in-store using ordering solution kiosks will become commonplace by 2016.” Wal-Mart has recently spoken about implementing this, keeping shipping costs low by offering a larger variety of products not carried in store and shipping to the store for free. Retailers around the world are creating kiosk space by adopting iPad kiosks for both in-store and online purchases. Customer service professionals are able to explain, and even upsell, […]

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Only One-Third of Businesses Have Adopted Cloud-Based, Unified Communications

TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

PREVIOUSLY PUBLISHED TO TMC NET  According to XO Communications (News – Alert), “87 percent of decision makers reap higher-than-expected level of benefit from unified communications.” So, what does this mean? This means that when unified forms of communications are put into place, collaboration and productivity is enriched. Through unified communications, people are able to stay in constant contact with one another, ensuring faster, more efficient decision-making and with minimal error. The only problem is, 50 percent of respondents agree with one another when saying that most companies need to invest in better resources for users to adopt these concepts and the training that goes with getting the most out of unified communications solutions. “Businesses are eager to benefit from the collaboration and productivity enhancements that UC has to offer,” states Senior Vice President of Marketing and Product at XO Communications, Jake Heinz. “XO believes that businesses profit from understanding that companies using unified communications services are benefiting significantly from improved collaboration and productivity. To that end, the study points out that companies need to invest in end-user training so they can maximize quickly the ROI of their unified communications services investment.” As UBM Tech surveyed enterprise and small-to-medium sized businesses, as […]

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