TelePacific Signs with Aligned Communications to better serviceTexas

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Previously Published to TMC Net’s Cloud Computing Magazine Providing a comprehensive connectivity cloud and continuity solution at to over 75K clients in small business and enterprise sectors of industry, TelePacific Communications has signed a distribution agreement with Aligned Communications. Through this partnership, TelePacific can focus on delivering better solutions to clients, primarily in Texas, utilizing Aligned’s network of over 300 subagents. “Together, we can provide Texas business customers the quality managed services solutions they need […]

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Security Concerns Limit Cloud Technologies

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Previously Published to TMC Net’s Cloud Security News Netwrix Corporation conducted a survey on cloud security, interviewing more than 600 IT professionals around the world. These professionals cater to various tech, healthcare, finance and government sectors of industry. IT professionals amongst other sectors were also surveyed, answering questions on cloud security as a whole, in addition to the “expectation from cloud providers and the measures being taken to ensure data security.” As convenient, efficient and […]

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GreatCall Acquires Lively, Inc. to Provide Golden Year Support

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Previously Published to TMC Net’s Call Center Services Making technology easier for our elders, GreatCall creates technology for the active, giving them the freedom to continue living independent lifestyles. While implementing an award-winning approach to personalization, they have created multiple mobile technologies, such as the GreatCall Splash, Jitterbug5 and a plethora of health, safety and medical apps. They have now acquired a connected home health platform, catering to our aging generations. The acquisition of Lively, […]

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MeetingMogul Releases Enterprise App Targeting Traveling Professionals

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PREVIOUSLY POSTED TO TMC NET/PHONE.COM’S VIRTUAL OFFICE Enhancing productivity through more efficient communications in the mobilized workforce model, an enterprise version of MeetingMogul adds features that also enrich the mobile conference experience. Folio3 Software, Inc., creator of MeetingMogul, has implemented new features specifically designed to cater to the needs of the traveling business professional and remote access teams that rely heavily on centralized mobile applications that allow for on-the-go collaboration and communication, across multidisciplinary units […]

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For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]

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GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue

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PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK […]

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Blue Jeans Network Leverages Feedback from Influential Client Base

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PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC SOLUTIONS With a mission to “make video communications as easy and pervasive as audio communications are,” Blue Jeans Network continues its journey in “enabling more effective collaboration at work, at home and on the road” through its most recent release of Blue Jeans 3.0. Blue Jeans Networks plans to deliver superior customer experiences, across platforms by streamlining interface integrations, which include Slack, WebRTC Support and Canvas. The goal here […]

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Tech Trine, Radisys, Octasic and Quortus Partner to Save Lives Through Innovative Communications

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PREVIOUSLY PUBLISHED TO TMC NET’S TELECOM SIGNALING RESOURCE CENTER The services acceleration company, Radisys Corporation, joins forces with Octasic, Inc. and Quortus to make a difference in Defense and Public Safety operations. Announced earlier this week, this tech trine is releasing a complete 4G/3G/2G secure network that will encourage and facilitate better communications amongst Military personnel and disaster relief organizations. The Multi-Radio Network-in-a-Box system comes equipped with a private end-to-end LTE network, protected by a […]

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Outsourcing the Right Way: An 8-Step Program Ahead

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped […]

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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

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ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company.  This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, […]

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